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Help centre

About website security

What is SSL?

When you buy a Virgin Australia ticket over the World Wide Web your web browser connects with the Web site through SSL ("Secure Sockets Layer"). SSL is an industry-standard way to send personal information over the Internet. SSL ensures you are actually sending data to us and not someone who claims to be Virgin Australia Airlines. It's fast, safe, and it ensures that your personal information will not be read by anyone else.

The secure connection functions as part of our booking process. It will activate once you hit the "Book Flight" button (below). This stage of the booking process comes after you've found your flights and chosen your fares.

To ensure you have a secure connection, look for one or more of these indicators on your browser.

  • A security alert window tells you that you are about to use a secure connection (some browsers let you choose whether to display this window).
  • A symbol of an "open padlock" changes to a closed padlock when you're in a secure connection.
  • The website's address changes to one that begins with "https" (check for the "s" which designates a "secure" site). 

What are cookies used for?

We use "cookies" as part of our interaction with your Internet browser. The purpose of cookies is to provide a better and more customised service with a more efficient website.

A cookie is a small text file placed on your computer by our website. This cookie can later be retrieved by our website. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

We allocate a cookie to each Internet browser that visits our website. This cookie does not allow us to collect personally identifiable information about you.

We use the cookie to allocate an identification number to your Internet browser (but we cannot identify you from this number). The cookie will help you upon returning to our website. It can retain certain data so that when making a booking, some information will not need to be re-entered.

Only certain sections of the website utilise this type of cookie. We request permission from you before using them.